- #Mac email client this account already exisit password#
- #Mac email client this account already exisit mac#
In TDAdmin, navigate to Applications > Attributes.If no to both, then proceed to the Services & Knowledge Management section. If the answer to either of these questions is yes, then you can use custom attributes to meet your needs. To determine if you need to use custom attributes, answer this question: Do you need to track custom fields / information to either a) empower a technician to act on request and/or b) enrich your environment with data for reporting purposes?
#Mac email client this account already exisit mac#
You could use them for values such as MAC address, type of email client, or operating system of device.
#Mac email client this account already exisit password#
e.g., a Password Reset ticket type, a Password Reset service, and a Password Reset formĬustom attributes are fields you can configure for your services that meet your needs as an organization.
Ticket type determines SLAs, reviewers, time and expense accounts, and are also used for reporting. Ticketing Application – Ticket Types and Forms Give it an order of how you want it to appear in the Client Portal.In TDAdmin, navigate to Applications > Service Catalog > Categories.Service categories are folders used for organization of services and subcategories. Client Portal Application - Service Categories The steps below will outline each item that should be created for a Service. This article focuses on creating services in TDAdmin, but they can also be created from the Client Portal. Each Client Portal application has its own service catalog.
OverviewĪ requestable service is a service that generates a ticket. The user must have administrative permissions within TDAdmin. This how-to article will help TeamDynamix Administrators create Services in the Client Portal using TDClient and TDAdmin.